This link will open a letter from Doell family to all of the staff at Heather Heights.

Click here to read a letter from Muriel (resident) to all of the staff at Heather Heights with a special recognition for Kay.

Re: Mom and Dad's 69th Wedding Anniversary

Dearest Laurie, On behalf of our family, we wish to thank you and all your wonderful staff for your loving, caring assistance in the celebration of Mom and dad's 69th Wedding anniversary. We especially thank you for your genuine warmth and love along with your God-given voice that brought tears of joy and happiness to the entire audience at Heather Heights that August 31st.

We are so very thankful that God led us to Heather Heights that day in March when we needed a place for Dad as he could no longer be at home with Ma. Because of you and each and every one of your staff you shall always be in our hearts forever for all that you do so naturally and with genuine love and concern for one and all. -God Bless you, The family of Leonard and Mary

Deciding on a New Home

"Indeed, my Aunt is adjusting well to Heather Heights. I can't thank you enough for referring me to Heather Heights. The care my Aunt is receiving is top notch and if I think anything is amiss, I only have to call and the situation is taken care of. My Aunt is treated as if she is a member of the staff's family and a great weight has been lifted from my and my Mom's shoulders. You indeed rescued me when I was searching for a place for my Aunt. I was amazed at your efficiency, pleased that you prodded me forward by arranging all the visits and then managed to get the place at Heather Heights held until I could straighten out all the issues involved. You were indeed my rescuer. I can't think of anything you could have done differently or anything else you could have done. I have also given your name to friends who are in situations like I was. My Mom has also told her friends and the staff about your services!"
-Sue, Niece of Resident (excerpt from a letter to the person who referred her to Heather Heights)

Living at Heather Heights

“I have been a resident of Heather Heights for the last two years and I just love it here.  The food is great and so are the staff.  I enjoy it here.”
-Robert, Resident since 2005

24/7 Nursing

"I am not sure if my mom realizes all that the nurses do for her all day, everyday, but we sure do. I think she just feels very secure and safe. Just the other day, there was a thunderstorm in the middle of the night and my mom got up and was a little anxious, so she called me. I immediately called the nursing desk and they went to reassure that her she was safe. It is a wonderful feeling knowing that we didn't have to wait until morning to get her taken care of. She went right back to sleep! My brother who lives in Florida always tells us how comforting it is for him to know she is never alone."
-Marlene, Daughter of Resident

"I can't thank you enough for your wonderful care of my mother. You were so thorough, so understanding, and frankly, so loving, toward a very old lady who so needed that kind of attention. I greatly appreciated all of your email updates and your understanding not only of the person in your care, but of her family as well. It was always hard for my brothers and I to figure out what was best for our mother. But whenever we approached you about those choices, you seemed to have unusual clarity about a person whom you had only come to know during her later years. We were fortunate."

Social Atmosphere

“Heather Heights is a wonderful place to live. The service is impeccable and the food is great. Everyone is friendly and caring. Heather Heights has a wonderful social atmosphere. There is always something to do or someone to talk to. The staff is always there to help you or guide you to the right place. I highly recommend Heather Heights to anyone.”
-Ann, daughter of Resident

Amenities

"After twenty years in a single apartment dwelling, I began looking into the field of Assisted Living. I found what suited me perfectly were all the amenities I was looking for. I would recommend Heather Heights of Pittsford to anyone looking for easy living in a polite atmosphere. My favorites are the lovely dining room, transportation, 24 hour nursing care, and the very attractive grounds." -Charlie, Resident since 2004

Dining Experience

"I feel like I am at one of the nicest restaurants in town. Just the other day I tried to tip one of the girls who was serving me, just like you would at a restaurant, and she said, 'Oh, Mary, you don't have to do that and I won't take it anyway!' Now, you wouldn't get THAT kind of service at any restaurant, anywhere! And whenever I have had my family over to 'my house' for a meal in the private dining room, I feel like I have taken them out to a classy restaurant!" -Mary, Resident since 2000

When asked what her favorite meal was: "You expect me to pick just one?"
-Nora, Resident since 2002

Ice Cream Parlor

"Ice cream and I are best friends! So, whenever it is open, you will find me first in line." -Nancy, Resident since 2006

"I try to limit myself to getting ice cream just once or twice a week, but then I see it or someone will offer to bring me a dish and my will power is gone! I figure, at my age, I deserve it more than once or twice a week." -Catharine, Resident since 2002

Live Entertainment

"I love the live music that they have for us here. I just wish there was a little more Rock and Roll. But, I bet if I tell someone, there will be Rock and Roll soon! They always listen to our suggestions." -Chuck, Resident since 2002

"My favorite entertainer is Dick Leschorn. I so look forward to the times when Dick comes in to entertain! He has a nice singing voice, his music is very upbeat, and he just makes you feel good." -Rose, Resident since 2001

Call Bell

"By the grace of God, I haven't had to use it yet. But I am definitely comforted that it is there for me!" -Mary, Heather Heights Resident since 2000

"My room mate went out of town for a couple of days one time and I was all alone. I took a tumble while he was gone. I immediately pulled the call bell and in no time they had me back on my feet again." -Chuck, Resident since 2002

"I like having the call bell right next to my bed. When I fall asleep, it is the last thing I see and it really reassures me. When I was home alone, I always worried about needing help in the middle of the night. Now, I feel so much better just knowing the call bell is there....JUST IN CASE!" -Curtis, Resident since 2004

Beautician

"I have a standing appointment with our beautician. Boy, is she a real lady. Very professional and always makes sure I leave her beauty shop looking my best. I look forward to Thursday mornings!" -Mary, Resident since 2000

"Looking good has a lot to do with feeling good. Our beautician helps me feel GREAT, inside and out!" -Nora, Resident since 2002

"I always find a couple of friends in there when I go. It is fun and friendly . . . just like you would expect from any beauty parlor . . . oh, and it is ever so clean." -Nancy, Resident since 2006

"Our hairdresser is so friendly and concerned about our well-being. She knows how we like our hair done and it's nice to sit and chat." -Josephine, Resident since 2000

Chauffeur Transportation

"I love the chauffeur transportation. The number one reason is that they always get you to your appointment on time. I also enjoy talking with our driver. She's very friendly. And I must say that the car is very luxurious." -Jane, Resident since 2003

Parties

"We were invited by my son-in-law and daughter to visit his mom, Grace, and to your delicious Clambake and beautiful music.  It was such an enjoyable time together.  We were truly treated royally!!  Thank you for such a nice day." -Pauline and Lou Romano