We’re happy to announce we are opening back up for family visitation.

Full COVID-19 Precautions and Visitation Guidelines



NY State Department of Health guidelines for facility visitation.


Below are the guidelines for visiting within our community. These may be revised as needed with any new guidance from the New York State Department of Health.

Visitor Guidelines

• Visitors under the age of 16 is permitted, with an adult.

• Visits will be limited to 30 minutes. We will disinfect between visitors.

• Visits can be made between 9:30 am and 4pm Monday thru Friday, and between 10 am and 3pm on the weekends. You can sign up through Signup Genius. Go to www.signupgenius.com look for find a signup and enter Wendy’s email. wmoroz@heatherheights.com Most of you know Wendy is our receptionist and she is assisting with signups. Please call the community with any questions.

• If you are not feeling well, please call to reschedule your visit.

• Same day appointments can be made if times are available.

• Please limit to 2 visitors per resident, at each visit.

• Small gatherings are now being allowed and will be held in our Red or Blue community rooms. Please call to book a small gathering.

• Each visitor will be required to complete a health and exposure screening checklist upon arrival and have his/her temperature taken by facility staff

• Facial coverings must be worn by visitors and residents in a manner approved by the facility throughout the entire visit.

• During the entire length of the visit, the resident will have to be at a minimum of 6 feet apart from the visitor. Please refrain for physical contact.

• Resident must be outside of their initial quarantine period upon move in at Heather Heights.

• No animals are permitted at this time.

• No food allowed. Masks must always be worn.

• Visitation may be cancelled at any time, with any new positive COVID cases.

Steps upon arrival

• When you arrive at Heather Heights please proceed to the main lobby with your mask on to be screened.

• Screening will include a questionnaire, non-touch forehead temperature check and hand sanitation.

• Once screening is complete you will be directed where to go for your visit.

• As the weather gets nicer, we will offer other visitation spots outside.

As always thank you for your support through this difficult time. We appreciate your cooperation and look forward to seeing you soon.