We’re happy to announce we are opening back up for family visitation.

Full COVID-19 Precautions and Visitation Guidelines


Meet Our Staff


Our team is here to help you every step of the way.

At Heather Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.


Carrie Bardo

Carrie rejoined Heather Heights in early December of 2020. She previously worked as the Director of Personal care at our sister community, Orchard Heights. She also spent six years as our Administrator earlier in her career.

Assistant Administrator

Tiffany Arnold

Tiffany has been with Heather Heights for 18 years. Born and raised in the Rochester area, she is a mother to her daughter, Brooklyn, and a fur mom to her dog, Indy! Outside of the community, Tiffany enjoys camping and skiing.

Memory Care Coordinator

Jaime Degaugh

Jaime has been with Heather Heights for 9 years. Before she was the Memory Care Coordinator, she was a floor nurse at the community. She is a mom to two boys who are both in college. Jaime loves to shop and spend time at the lake out on the water.

Director of Maintenance

Tony Rivera

Tony has been with Heather Heights for 12 years. He is a father to 5 children and one dog. In his spare time, Tony enjoys riding motorcycles and vacationing in sunny Mexico.

Director of Personal Care

Evelyn Suarez

Evelyn has spent 14 years at Heather Heights. She has previously worked as the Assistant Director of Personal Care, Memory Care Coordinator and Administrator. She is a mom of four and loves spending time with her kids and shopping.

Recreation Director

Susan Thomas-Payne

Susan has been with the company for four years. She loves spending time in her “she-shed” and garden. When she’s not leading activities or events at Heather Heights, Susan and her husband are very active in their church. She is always up for a knock-knock joke, so if you see her in the halls, make sure to lay one on her.

LPN Case Manager

Beth McMullen

Beth has been with Heather Heights for a total of 18 years. She is a mother to six kids, two of which are also Heather Heights employees! Outside of the facility, Beth enjoys hiking, canoeing and being outdoors in general. Her and her family enjoy vacationing in Maine every Summer.

Culinary Director

Andy Armstrong

Andy has been with Heather Heights for a total of 8 years as the Culinary Director. He is an avid runner, cyclist and triathlon competitor. Outside of the community, he loves spending time with his wife, 3 kids and dogs.

Director of Housekeeping and Laundry

Ernest Myer

Ernest has been with Heather Heights for 1 year. He enjoys cooking and grilling, and is a massive Clemson Tigers football fan. He is the father to a daughter who lives in Washington D.C. and a son pursuing his masters at St. Bonaventure University.

Admissions Director

Erin Schneider

Erin has been with Heather Heights for 1 year. Erin is the mom to a fur baby and a book, coffee and wine enthusiast. She and her husband are also avid golfers.

Community Outreach Director

Alyssa Stevens

Alyssa has just joined Heather Heights! She has worked in senior housing for 5 years. Alyssa is newly engaged and a fur mom to 1 dog and 2 cats. She enjoys traveling, shopping and boating.

Other Staff

Our Other Experienced Staff Members

The 15 Year Club

Mya McKnight– Culinary (15)
Miguel Morales– Maintenance (18)
Sheri Coe– Nursing (15)

The 10 Year Club

Steve Ribble– Driver (11)
Melissa Rowley– Nursing (14)

The 5 Year Club

Danielle Cira– Nursing (9)
Samira Fuller– Nursing (6)
Adrianna Hendrix– Nursing (9)
Rona Huss– Nursing (6)

The 3 Year Club

Steve Sprague– Culinary (4)
Tricia Hutto– Nursing (3)
Leslie Vasquez– Nursing (3)