Meet Our Staff

Staff

Our team is here to help you every step of the way.

At Heather Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.

Administrator

Carrie Bardo

Carrie rejoined Heather Heights in early December of 2020. She previously worked as the Director of Personal care at our sister community, Orchard Heights. She also spent six years as our Administrator earlier in her career.

Assistant Administrator

Tiffany Arnold

Tiffany has been with Heather Heights for 20 years. Born and raised in the Rochester area, she is a mother to her daughter, Brooklyn, and a fur mom to her dog, Indy! Outside of the community, Tiffany enjoys camping and skiing.

Director of Maintenance

Tony Rivera

Tony has been with Heather Heights for 15 years. He is a father to 5 children and one dog. In his spare time, Tony enjoys riding motorcycles and vacationing in sunny Mexico.

Director of Personal Care

Kellie McManus

Kellie has been with Heather Heights as the Director of Personal Care. Her career in healthcare began in 1991 as a CNA. Most of her experience was as the case manager/Assistant Administrator of a 76-bed assisted living program.  Kellie decided to go for her real passion and become a nurse at 48yrs of age. She is married with 3 children and 3 cats. She enjoys cruising with her husband and will soon be taking her 16th cruise to the Caribbean.

LPN Case Manager

Beth McMullen

Beth has been with Heather Heights for a total of 20 years. She is a mother to six kids, two of which are also Heather Heights employees! Outside of the facility, Beth enjoys hiking, canoeing and being outdoors in general. Her and her family enjoy vacationing in Maine every Summer.

Culinary Director

Andy Armstrong

Andy has been with Heather Heights for a total of 10 years as the Culinary Director. He is an avid runner, cyclist and triathlon competitor. Outside of the community, he loves spending time with his wife, 3 kids and dogs.

Recreation Director

Erin Schneider

Erin has been with Heather Heights for 4 year. Erin is the mom to a fur baby and a book, coffee and wine enthusiast. She and her husband are also avid golfers.

Community Outreach Director

Alyssa Defeo

Alyssa has been with Heather Heights for over a year! She has worked in senior housing for 5 years. Alyssa is a fur mom to 1 dog and 2 cats. She enjoys traveling, shopping and boating. She just welcomed her 1st baby.

Director of Housekeeping and Laundry

Mike Lee

Mike has had a long career in hospitality and has had world class training at Walt Disney world where he worked as a cast member. Mike is a husband and father and enjoys cooking gourmet food with family at home.

In his personal time he is off on adventures with his daughter at the playground or at the theater with his wife.

Other Staff

Our Other Experienced Staff Members

The 20 Year Club

Miguel Morales (20)

The 15 Year Club

Freemont McKnight (17)
Sheri Coe (17)

The 10 Year Club

Steve Ribble (13)
Connie Belpanno (11)
Adrianna Hendrix (11)

The 5 Year Club

Steve Sprague (5)
Roseanne Farley (5)

The 3 Year Club

Wendy Moroz (3)
Connie Ashley (3)
Etude Medelus (3)
Rachelle Mandigo (3)